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Webinar | Creating Client WOWs with Phone and Email Fundamentals

July 30, 2019 @ 2:00 pm EDT

Online / Virtual

Webinar Summary

Providing great customer experiences is imperative for any organization. It is of particular importance for those in a consultative service role. Your clients rely on you to not only WOW them with your products and services, but with your knowledge and attitudes toward protecting and serving them. Ultimately, building lasting relationships through competent product knowledge and effective communication are key factors for differentiating your organization.

In this webinar, Sandy helps agency associates master critical telephone and electronic communication skills that help them communicate effectively, approach every customer as a “blank slate”, listen for what’s being said (as well as what’s not being said), and proactively discover creative ways of providing exceptional experiences customers never forget!

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  • Understand basic telephone and email etiquette to help customers feel valued and respected;
  • Focus on proactive service mindsets that will help them remain calm, focused and empathetic;
  • Recognize how small nuances of customer service make a big difference;
  • Learn how to handle customer anger and frustration, and de-escalate potentially explosive situations; and
  • Remember that it’s all about the customer’s experience! Through stories and templates, participants learn to create unique, positive experiences customers will never forget – or stop raving about – even when the answer is “no”!


This webinar is designed for Chubb appointed Agents and Brokers including all client facing agency personnel and service roles.


Sandy Geroux | Speaker/Trainer/Author, WOWplace International, LLC

A lifelong student of human motivation, Sandy always strives to create WOW experiences for everyone around her, and her programs focus on helping others do the same. She has learned much of what she knows about respect, humanity and leadership through working in the corporate environment for over 20 years, and then owning her own business and working with leaders at every level for over 19 more.


One hour


Webinars are offered free of charge to Chubb agents and brokers and their select clients.

Continuing Education Credit

Please note that webinars are NOT approved for CE credits.


Registration is required. To register for this webinar, click on the Register Now button near the top of the page. Participants will receive an e-mail confirmation with the webinar access information, including the URL link and dial-in information.


July 30, 2019
2:00 pm EDT
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