Providing great customer experiences is imperative for any organization. It is of particular importance for those in a consultative service role. Your clients rely on you to not only WOW them with your products and services, but with your knowledge and attitudes toward protecting and serving them. Ultimately, building lasting relationships through competent product knowledge and effective communication are key factors for differentiating your organization.
In this webinar, Sandy helps agency associates master critical telephone and electronic communication skills that help them communicate effectively, approach every customer as a “blank slate”, listen for what’s being said (as well as what’s not being said), and proactively discover creative ways of providing exceptional experiences customers never forget!