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Customer ROX! Creating Return On Experience – Virtual Class

February 23 @ 9:00 am - 1:00 pm EST

Online / Virtual


Now, more than ever, brand experience and loyalty is defined by Customer Service. Customers are thirsting for relationship driven companies – those companies that realize customers, not product, are the most important priority. This business philosophy is foundational to impressing and highly satisfying each customer.

This workshop shows how any business can adapt the philosophy to attract and retain customers, lower marketing costs, and maintain higher gross margins and long-term revenues.

Registration Deadline: Wednesday, February 10th

Looking for the February 24th session instead? Click here

Register Now View Program Catalog Page

Topics Covered

  • Creating a proactive culture – “The Big Secret”
  • Developing strong, personal relationships with your customers
  • Focusing on customer-led services
  • Moving from satisfied customers to very satisfied customers and finally, and most importantly, to extremely satisfied customers
  • Creating ways to exceed expectations and anticipate needs

What are the outcomes of Customer ROX?

  • Understand the benefits of a Customer-Centric Culture
  • Understand the skills necessary to increase customer satisfaction and loyalty
  • Know the value and rewards of taking a personal interest in your customer
  • Always have a “no problem” attitude
  • Develop a forward thinking philosophy & anticipate needs


This program is designed to build and/or enhance the customer-centric culture, and as such, will be beneficial for all associates, producers, managers and leaders who interface with clients.

Additional Info

The registration deadline for this program is Wednesday, February 10th. Once registration closes, you will receive a welcome email detailing the pre-work, link to the workshop app, and the login details for your session. You can expect to see this email from Agency Education by Tuesday, 02/16.

Expectations & Requirements

  • A modern computer with broadband internet connection
  • Basic proficiency with web-conferencing platforms including sharing webcam
  • Approximately 1-2 hours to devote to pre-work prior to the session
  • The ability to access the workshop app via the link that will be provided (works on all devices)




We will be hosting 2 virtual sessions, you only need to register for the one of your choice.

February 23th
February 24th
9 AM – 1 PM EST
1 PM – 5 PM EST


Cornerstone: $150 per seat
Standard: $300 per seat


Rick Milczanowski
New Haven Consulting Group | Director, Consulting Services

Alan Pakiela
New Haven Consulting Group | Director, Product Development

Cancellation Policy

A minimum 14 day notice is required to guarantee a full refund. Please send cancellation requests to agency_education@chubb.com. Include “Program Cancellation Request” in the subject line, and your original registration information in the message body along with the reason for the cancellation.


To register for the program complete the appropriate form below and mail your tuition check in the amount of $300 ($150 for Cornerstone agencies). Please include a copy of your registration confirmation or indicate on your check “Customer ROX – 2/23/21”. Send checks payable to ‘ACE American Insurance Company’ to:

Jessica Albert
Chubb Agency Education
202 Hall’s Mill Road
Building A – 2E
Whitehouse Station, NJ 08889-1600

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Registration for Customer ROX 2021 02/23
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February 23
9:00 am - 1:00 pm EST
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