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Courageous Conversations – Virtual Class

November 4 - November 12

Online / Virtual

Summary

When insurance professionals are faced with rapidly evolving or unprecedented market conditions, the nature of conversations with their clients changes. During these interactions there is opportunity to build relationships rather than simply push information or respond to frustration. Through a unique assortment of independent preparation, virtual instruction, and small group coaching, producers and other client facing personnel will acquire the skills and practice necessary to share information with confidence and credibility, handle push back, and effectively navigate emotional responses.

Tuition

This is a tuition-based virtual class. Standard tuition is $250; Cornerstone broker tuition is $125.

Registration

This program includes one large group virtual session and a choice between four small group virtual workshop session times for individualized instruction and feedback. Register using the form associated with your small preferred small group workshop time & date.

Large Group Virtual Session (Required for all Participants)
November 4 @ 2:00 – 3:00p ET
Small Group Workshop Virtual Session Options (Choice of Time, One Session Required)
November 10 @ 11:00a-12:30p ET
November 10 @ 2:00p-3:30p ET
November 12 @ 11:00a-12:30p ET
November 12 @ 2:00p-3:30p ET

Topics

Many of us feel anxious or unprepared to share a tough message. Instead we avoid the interaction or give a clumsy explanation that includes a lot of insurance jargon. This workshop will help you rethink how you share those messages. You’ll learn to put the needs of your listeners first, both when preparing for and during the conversation. At the same time, you refine your delivery skills. The combination of a shift in approach and added skill set, allows you to leave the program as a more effective professional.

Participants in this course will receive instruction and small group coaching across a variety of communication disciplines with the intended goal of handling tough conversations. Topics will include:

  • Focusing on the needs of others
  • Sharing information with confidence and credibility
  • Developing a clear message and deliver it with presence
  • Handling pushback and emotional responses effectively

Audience

Chubb Agents, Brokers, Producers, Business Development, Account Executives and Sales Management professionals who wish to improve their messaging and communication skills. While this program will be conducted virtually, it will include many concepts that can be applied to a variety of professional one-on-one communication situations.

Program Structure

  • Nov. 4 | 1-hour Large Group Virtual Session from 2:00p – 3:00p ET
  • Nov. 4 – 10 | Planning Activity (Independent)
  • Nov. 10 or 12 | Choice of attendance at one 90-minute virtual breakout coaching workshop. Workshops to be held on Nov. 10 & 12 at 11:00a-12:30p and 2:00p-3:30p ET.

Expectations & Requirements

Participants acquire skills through pre-work, individual exercises, coaching and active participation in role-play scenarios.

The following is required in order to complete this course:

  • A modern computer with a broadband Internet connection
  • Basic proficiency with web-conferencing platforms including sharing webcam
  • Approximately 1 hour to devote to planning activity and self-reflection outside of the virtual sessions

Location

Online / Virtual Class using the EC Learn Plus Platform & Web Conferencing

Duration

Two sessions over approximately two weeks. 1-2 hours per week inclusive of the virtual sessions.

Tuition

Standard tuition for this program is $250
Cornerstone broker tuition is $125

Faculty

Sean Romanoff is a Senior Consultant with Exec|Comm and consults with a wide variety of clients spanning insurance, professional services, technology, and banking & finance. He trains and coaches people to improve the way they present, sell, write for business, and influence others.

Cancellation Policy

A minimum 14 day notice is required to guarantee a full refund. Please send cancellation requests to agency_education@chubb.com. Include “Program Cancellation Request” in the subject line, and your original registration information in the message body along with the reason for the cancellation.

Registration

To register for the program complete the appropriate form below and mail your tuition check in the amount of $250 ($125 for Cornerstone agencies). Please include a copy of your registration confirmation or indicate on your check “Virtual Courageous Conversations 11/20”. Send checks payable to ‘ACE American Insurance Company’ to:

Jessica Albert
Chubb Agency Education
202 Hall’s Mill Road
Building A – 2E
Whitehouse Station, NJ 08889-1600

Choose the Form for Your Preferred Small Group Workshop Time

Registration for Nov. 4th Group Session and Nov. 10th | 11:00a-12:30p ET Coaching Workshop

Courageous Conversations - Virtual Class 2020 1104-1112 | Nov. 10 11:00a ET Coaching

NOV. 10 | 11:00a-12:30p ET Coaching Workshop

Courageous Conversations - Virtual Class 2020 11/04-11/12
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Registration for Nov. 4th Group Session and Nov. 10th | 2:00p-3:30p ET Coaching Workshop

Courageous Conversations - Virtual Class 2020 1104-1112 | Nov. 10 2:00p ET Coaching

NOV. 10 | 2:00p-3:30p ET Coaching Workshop

Courageous Conversations - Virtual Class 2020 11/04-11/12
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Registration for Nov. 4th Group Session and Nov. 12th | 11:00a-12:30p ET Coaching Workshop

Courageous Conversations - Virtual Class 2020 1104-1112 | Nov. 12 11:00a ET Coaching

NOV. 12 | 11:00a-12:30p ET Coaching Workshop

Courageous Conversations - Virtual Class 2020 11/04-11/12
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Registration for Nov. 4th Group Session and Nov. 12th | 2:00p-3:30p ET Coaching Workshop

Courageous Conversations - Virtual Class 2020 1104-1112 | Nov. 12 2:00p ET Coaching

NOV. 12 | 2:00p-3:30p ET Coaching Workshop

Courageous Conversations - Virtual Class 2020 11/04-11/12
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Sending

Details

Start:
November 4
End:
November 12
Event Categories:
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