Original Air Date: Dec. 12, 2019

Webinar Summary

How many emails do you receive every day? What about instant messages and social media messages? How many meetings and conference calls do you attend? If it seems like the world is conspiring to distract you, you are not alone. Now, think about your clients, your agency colleagues and your carrier contacts and how distracted they are. How can you cut through the clutter and make your communications stand out to help you meet your objectives? The secret? It is all about the audience. Shift your focus from what you need to say to what your audience needs to hear. Join us to learn a simple, repeatable system that will help you communicate to inspire action.


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The Latimer Group | Experts in Persuasive Communication

Dean M. Brenner, President & Founder
Dan Cooney, Senior Facilitator
Kendra E. Raguckas, Director of Instructional Design & Technology


  • Communicate clearly, effectively, and persuasively
  • Assess the audience needs
  • Capture the audience’s attention


This webinar is designed for Chubb appointed Agents and Brokers including all agency personnel and service roles.


Approximately one hour

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