Original Air Dates: Mar. 28 & Apr. 13, 2017

Webinar Summary

A Two-Part Educational Webinar for Chubb Agents & Brokers. Based on the #1 best seller, The Relationship Engine, this program focuses on how anyone in an agency can become a Relational Leader, thereby advancing their own and the firm’s brand with every interaction. Relational Leaders become the true value proposition for their business’ performance.


Access to archived webinar recordings is FREE for Chubb Agents, Brokers and select Clients!

Please log in or create an account to view the replay.

Log InCreate an Account


  • The Five Principles of Relational Leadershiprelationship-engine
    1. How to Display Worthy Intent and deliver on its promise
    2. Caring about people’s Relational GPS – Goals, Passions, and Struggles
    3. Making Every Interaction Matter regardless of how minor
    4. Valuing People Before Processes – people first
    5. How to Connect Performance to a Purpose
  • Understanding the impact of strategies for Colleagues, Peers and Advocates
  • How apply the Relational Agility Process to launch, advance, and sustain important business relationships
  • Action Planning in support of their own specific objectives


Agency Leaders, Underwriters, High Potential Producers, Support Staff and any other team members who are interested in the power of becoming a Relational Leader.


Ed Wallace, President – The Relational Capital Group
Ed is President and Chief Relationship Officer of The Relational Capital Group. He consults with and speaks for corporations and associations across the globe with a client list that is a Who’s Who of Fortune 500 companies. Ed has been presenting to Chubb members for 7 years. He is the author of Fares to Friends, Creating Relational Capital, Business Relationships That Last, and his most recent The Relationship Engine. In addition, Ed is currently on the Executive Education faculty of Drexel’s LeBow College of Business and Villanova University’s Human Resources Master’s program.


Approximately one hour

Information Request

Program Information Request