Original Air Date: April 28, 2026

Webinar Summary

While technology and AI can support efficiency and analysis, effective problem solving in insurance still depends on human intelligence. Clients do not fit into templates and neither do their risks. This workshop helps agency team members sharpen critical thinking skills so they can assess situations, challenge assumptions, and apply tools (including AI) with intention.

This webinar will help client facing staff:

  • Correlate the importance of human critical thinking to prompt engineering when using AI.
  • Share best practices to improve prompts.
  • Reinforce that good problem solving starts with good questions or prompts.
  • Apply a five-step critical problem-solving model.

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Audience

This webinar is designed for a Chubb appointed Agent and Broker audience. It will be valuable across all agency roles including service and support.

Faculty

Nancy Langton | Founder and Principal Consultant
New Level Partners

Jaime Foran | Vice President of Learning Innovation and Solutions
New Level Partners

Duration

One hour

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