Original Air Date: August 6, 2020

Webinar Summary

It appears WFH is here to stay – at least for the foreseeable future. That means you need to acquire new sales and customer service skills to provide your customers and prospects an exceptional experience, just like you did when you could see them and work with them face-to-face.

You know how to sell. You know how to communicate effectively with your customers. You just need to know how the strong skills you already have translate to the virtual world. It’s different, but not that difficult. And it’s critical, so you don’t lose the traction and momentum you’ve worked so hard to build. You can OWN and conquer this virtual world!


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This webinar is designed for Chubb appointed Agents and Brokers


Kelly McDonald is a marketing and advertising specialist and considered one of the nation’s top experts in consumer trends, generational differences and leveraging the customer experience. She is the founder of McDonald Marketing, which has twice been named one of the “Top Ad Agencies in the U.S.” by Advertising Age magazine and ranked as one of the fastest-growing independently-owned companies in the U.S. by Inc. Magazine.


1 Hour

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