Build the capability to capitalize on client relationships with improved communication skills, specifically during client meetings.

Participants will learn with a combination of large and small group discussions, adult-style learning exercises and practical application of all concepts. Discover how personal communication and organizational styles impact the client’s buying position, how to adapt to the client’s needs and expectations, and how to use the essentials of planning, facilitating and executing a successful client meeting.

Program Dates & Registration


Participants will learn to:

  • Establish credibility by listening for the client’s issue, understanding its impact and responding appropriately
  • Identify their own Social Style (Driver, Expressive, Amiable, Analytical) & adjust to the client’s perceived style
  • Use different approaches to break down barriers and use client-focused communication
  • Ask the right questions to maximize problem-solving and to build trust
  • Communicate clearly and concisely
  • Implement the Six Key Steps to Successful Meetings
  • Capitalize on the meeting timeframe with a solid organizational approach
  • Gain commitment and reinforce the relationship


Agency personnel who conduct client meetings and wish to improve their ability to maintain relationships and improve communication.


One day

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