Sharpen your email writing skills and make specific changes for a consistently professional experience with clients and co-workers.

This workshop focuses on building client relationships using best practices for email writing and building trust and loyalty. Participants will learn with a combination of lecture, large and small group discussions, writing exercises and the practical application of all concepts.

Program Dates & Registration



  • Learn what it takes to communicate professionally with email
  • Use the cc, bcc and subject line appropriately
  • Know how to open and close your messages
  • Build better relationships by focusing on the reader


  • Learn to organize your messages for the greatest impact
  • Use the right format to get what you need
  • Write short sentences
  • Learn to communicate your objective clearly


  • Learn to avoid the most common mistakes email writers make
  • Use proper punctuation and grammar
  • Choose words for greater impact
  • Reduce redundancy
  • Write clearly and concisely


All employees can benefit from this program, especially those who communicate with clients.


Half day

Information Request

Program Information Request