Negotiation Skills: Resolving Conflict and Building Credibility

Summary

This workshop begins with a pre-class assignment to document the types of negotiations encountered and examples of successful and blocked relationships. Learning objectives include identifying the three basics elements of negotiations, successfully deploying the ‘Seven Steps to Agreement,’ define and use a BATNA, learn how to use powerful and positive language in negotiations and master the 30-second opener.

Program Dates & Registration

There are no upcoming events.

Audience

Producers, Account Executives, Account Managers, CSR’s

Duration

1 Day

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