Summary

Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty.

Develop your associates’ ability to deliver exceptional service to every customer—external or internal. Whether that interaction occurs in a contact center, an office, a retail establishment or in a customer’s home, MAGIC addresses your unique phone and face-to-face contacts.

Program Dates & Registration

There are no upcoming events at this time.

Topics

Four interactive modules address the skills and attitudes needed to create high-quality experiences for every customer and employee:

  • Develop the MAGIC mindset of service
  • Establish MAGIC relationships with others
  • Express MAGIC accountability
  • Handling difficult situations with MAGIC

Audience

CSR’s, Account Managers

Duration

2 Days

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