Original Air Date: Feb. 16, 2017

Webinar Summary

Learn how to effectively deal with conflict in your professional relationships. Conflict is present all around us. It has the potential to generate new ideas and outlooks; it also has the potential to stifle new perspectives and damage both relationships and morale. Everyone in the workplace needs to be able to address conflict in a clear and respectful manner so that problems are solved and relationships are maintained.


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In this program, you will:

  • Learn where we discovered conflict for the first time and identify what we initially learned about it
  • Differentiate between conflict, misunderstandings, and disagreements and identify appropriate strategies to utilize in each situation
  • Learn the five conflict resolution strategies you can choose from, and identify the pros and cons of each
  • Recognize the part that “position” and “interests” play in getting to the bottom of a conflict and being able to come to a mutually-acceptable resolution


Patricia Pippert is president and founder of P2 Enterprises, providing provides high-quality training design, delivery, and coaching around topics in professional and management development. She blends her background as a stage and TV actress with 25+ years in business to design and deliver fun and dynamic training programs in order to help businesses achieve their productivity goals.


Approximately one hour

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