This workshop is designed to address specific challenges faced when delivering difficult messages, including maintaining the balance of new and renewal relationships, the profitability of client relationships and changes in strategy. The workshop is highly interactive including a Persuasive Communication Model and Gauge and techniques/tools to impact communications – and relationships – in a positive way.

Program Dates & Registration

There are no upcoming events at this time.


Account Executives, Account Managers, CSR’s, Underwriters, Claims, and Operations Staff.


1/2 Day

Information Request

Program Information Request