Original Air Date: Jun. 25, 2015

Webinar Summary

Business Context

You sit down to meet an important client. You prepared well and you’re ready. Then during the conversation you begin to sense you’re losing her. You want to connect, but the more you talk the more strained things get. You ask yourself, “What happened?”

Challenge & Solution

Your personal communication style significantly impacts the way you interact with clients—and the way they interact with you. If you don’t understand that dynamic, it can cause a meeting to take unexpected turn for the worse. This webcast helps you understand not only your personal communication style, but also how to make it work for you. Ultimately you will learn how to understand your client’s style, too, which helps you prepare better and adapt in the moment.


Access to archived webinar recordings is FREE for Chubb Agents, Brokers and select Clients!

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After this webcast, you will:

  • Understand the four personal communication styles.
  • Learn the strengths of your style.
  • Identify the blind spots that challenge your effectiveness.
  • Stretch your style to overcome your blind spots.
  • Determine your client’s style.
  • Flex to your clients’ styles to have more impact with them.


Both Commercial and Personal Lines agents and brokers will benefit from this webinar presentation.


Sean Romanoff


Approximately one hour

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