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Wharton San Francisco

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2 Harrison Street, Floor 6
San Francisco, CA 94105 United States
(415) 296-2900

October 2019

Value Creation and the Customer Centric Approach – San Francisco, CA

October 15 - October 16
Wharton San Francisco, 2 Harrison Street, Floor 6
San Francisco, CA 94105 United States

Summary “Customer centricity” is a management framework that challenges companies to build stronger relationships with customers through the use of data. But there are different, and often contradictory, perspectives about what customer centricity really means. This hands-on workshop serves to clarify the “customer centric” path, define the advantages of this shift from a “product centric” approach, and outline key elements for successful implementation in your firm. Through this journey, the concepts of Value and Value…

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