Summary
Now, more than ever, brand experience and loyalty is defined by Customer Service. Customers are thirsting for relationship driven companies – those companies that realize customers, not product, are the most important priority. This business philosophy, based on Mitchell Stores’ 60 years of success, and Jack Mitchell’s best-selling book, Hug Your Customers, is foundational to impressing and highly satisfying each customer.
This workshop shows how any businesses can adapt the philosophy to attract and retain customers, lower marketing costs, and maintain higher gross margins and long-term revenues.