Hit Send with Confidence

Recorded Sept. 15, 2016

Relational Capital Part 2: Launching, Advancing and Defending Your Business Relationships

Recorded Apr. 12, 2016

Relational Capital Part 1: Investing in Relational Capital

Recorded Mar. 8, 2016

Make Every Contact Count: Telephone Essentials

Recorded Mar. 3, 2016

The MAGIC of Customer Relations

Survival of the Fittest – Outstanding Customer Service

Identifying Clients’ Needs

Building Trust: An Insurance Ethics Workshop

Errors & Omissions Prevention through the Human Voice

Customer Service Essentials