Creating A Competitive Advantage: Relate. Engage. Inspire.

Recorded Nov. 16, 2017

Writing an email on a laptop

Professional Email Writing

Relational Leadership: Connecting with the People Who Power Your Business

Recorded Mar. 28 & Apr. 13, 2017

Hit Send with Confidence

Recorded Sept. 15, 2016

Relational Capital Part 2: Launching, Advancing and Defending Your Business Relationships

Recorded Apr. 12, 2016

Relational Capital Part 1: Investing in Relational Capital

Recorded Mar. 8, 2016

Make Every Contact Count: Telephone Essentials

Recorded Mar. 3, 2016

The MAGIC of Customer Relations

Survival of the Fittest – Outstanding Customer Service

Identifying Clients’ Needs